Cancellation Policy
Last Updated: June 29, 2026
This Cancellation Policy explains how to cancel Stratara Systems services. It is part of our Terms of Service.
1. Definitions
“Go-Live Date” means the date your core system is first made available for use, connected to your business workflow, activated, published, launched, or otherwise marked live by Stratara, whether or not you begin actively using every feature immediately.
“Service Month” means the monthly billing period covered by a Monthly Plan payment.
“Final Paid Period” means the period through which you have already paid for service.
2. Monthly Plan Minimum Commitment
Unless your Order states otherwise, Monthly Plans require a minimum commitment of three (3) consecutive monthly payments starting from your first Monthly Plan charge or Go-Live Date, as specified in your Order.
The minimum commitment exists because the Setup Fee does not fully cover the cost of building, configuring, launching, hosting, supporting, and monitoring a custom system.
During the three-month minimum commitment, the Monthly Plan cannot be cancelled before the third monthly payment is completed, except for Cancellation for Cause described below.
3. Cancelling After the Minimum Commitment
After the minimum commitment is complete, you may cancel your Monthly Plan at any time by emailing strataramgmt@outlook.com.
Cancellation takes effect at the end of the current paid Service Month. We do not provide partial-month refunds.
You will not be charged again after the effective cancellation date, unless there is an unpaid balance or another amount you have agreed to pay.
4. Annual Plan Cancellation
Annual Plans are prepaid discounted commitments for a twelve-month service term unless otherwise stated in your Order.
You may notify us at any time that you do not want to renew. That cancellation will prevent the next annual renewal, but it does not create a refund for the current annual term except as described in the Refund Policy or required by law.
If your Annual Plan is set to auto-renew, Stratara will make reasonable efforts to notify you by email at least fourteen (14) days before renewal.
5. How to Cancel
All cancellation requests must be submitted in writing to:
strataramgmt@outlook.com
Please include:
- Subject line: Cancellation Request
- Business name
- Account email
- Requested cancellation date
- Reason for cancellation, optional
We will confirm receipt and your effective cancellation date by email within three (3) business days.
6. Cancellation for Cause
If Stratara materially fails to deliver the core service described in your Order and does not cure that failure within a reasonable time after written notice from you, you may request cancellation before the end of the minimum commitment.
Any refund, credit, or remedy will be handled according to the Refund Policy.
7. What Happens After Cancellation
At the end of your Final Paid Period, Stratara may deactivate:
- Websites hosted or managed by Stratara
- AI receptionist systems
- Phone numbers or call workflows controlled by Stratara
- SMS systems
- Email automations
- Review request workflows
- Appointment automations
- CRM workflows
- Reporting dashboards
- Hosting, integrations, and related services
Client retains ownership of Client-provided content, business data, customer records, logos, branding materials, and domain names owned by Client.
Stratara retains ownership of proprietary workflows, templates, automations, system structures, internal processes, non-client-specific materials, and implementation methods unless otherwise agreed in writing.
8. Data Export
You may request an export of available business data within thirty (30) days after your service end date.
Data export may include available leads, contacts, form submissions, CRM records, and other exportable business data, subject to platform limits, privacy obligations, unpaid balances, legal obligations, security concerns, and technical feasibility.
After thirty (30) days, data may be deleted, archived, anonymized, or become unavailable.
9. Outstanding Balances
Cancellation does not erase unpaid balances.
You remain responsible for:
- Past-due invoices
- Services already rendered
- Any unpaid portion of a valid minimum commitment
- Approved add-ons
- Approved custom work
- Other amounts agreed in writing
10. Reactivation
If you cancel and later want to reactivate, Stratara may require a new setup fee, reactivation fee, updated pricing, new Order, or revised service scope.
Reactivation depends on platform availability, deleted data, phone number availability, system status, and third-party provider limitations.
11. Contact Information
Stratara Systems
Email: strataramgmt@outlook.com
Phone: (888) 407-8589
