Privacy Policy

Last Updated: June 29, 2026

This Privacy Policy explains how Stratara Systems (“Stratara,” “we,” “us,” or “our”) collects, uses, shares, and protects information when you visit info.stratarasystems.online, contact us, book a call, purchase services, or use systems we build.

1. Information We Collect

We may collect information you provide directly, including:

Name
Business name
Email address
Phone number
Website URL
Business address
Service details
Messages submitted through forms
Booking information
Billing information
Onboarding information
Brand assets, logos, copy, and business materials
Account access or credentials you choose to provide
Communications with Stratara

If we provide AI receptionist, missed-call text-back, lead follow-up, appointment automation, review request automation, or related systems, we may process:

Call details
Caller information
Call recordings where enabled
Call transcripts where enabled
Voicemails
SMS messages
Email messages
Form submissions
Appointment requests
Customer inquiry details
Lead status
Review request activity
Automation logs
CRM records
Reporting data
Workflow activity

We may also collect basic website analytics data, such as pages visited, device/browser information, referral source, approximate location, and usage activity.

2. How We Use Information

We use information to:

Respond to inquiries
Book consultations
Provide quotes or proposals
Build, deliver, host, support, and maintain services
Process payments
Manage subscriptions and billing
Configure automations, websites, AI systems, phone/SMS systems, and CRM workflows
Communicate with clients
Provide customer support
Monitor system performance
Improve our website and services
Maintain security
Comply with legal, tax, accounting, payment processor, and regulatory obligations
Enforce agreements

3. SMS and Communications

By providing your phone number and opting in, you consent to receive text messages from Stratara Systems. Message frequency may vary. Message and data rates may apply. Consent to receive marketing text messages is not a condition of purchase.

You may opt out of SMS messages by replying STOP. You may request help by replying HELP or contacting us at strataramgmt@outlook.com.

If we build SMS, call, email, or automation systems for your business, you are responsible for obtaining and maintaining legally sufficient consent from your contacts and honoring opt-out requests.

4. How We Share Information

We do not sell personal information.

We do not sell or share mobile phone numbers, SMS opt-in data, or SMS consent data with third parties or affiliates for their marketing or promotional purposes.

We may share information with service providers who help us operate our business and deliver services, including:

CRM providers
Hosting providers
Phone and SMS providers
Email providers
Payment processors
Analytics providers
AI providers
Calendar and booking providers
Domain and website providers
Security, legal, accounting, or support providers

These providers may process information only as needed to provide services to us or to you.

We may also disclose information if required by law, legal process, payment processor rules, tax obligations, fraud prevention, security needs, dispute resolution, or enforcement of our agreements.

5. Payment Information

Payments may be processed by third-party payment processors such as Stripe. We do not store complete card numbers on our own systems.

Payment processors collect and process payment information according to their own terms and privacy policies.

6. Cookies and Tracking

Our website may use cookies, pixels, analytics tools, and similar technologies to understand website activity, improve functionality, measure marketing performance, and support forms or booking tools.

You can control cookies through your browser settings. Disabling cookies may affect website functionality.

7. AI Processing

Some services may use AI tools or automation providers to process business data, customer inquiries, call transcripts, messages, website content, or workflow information.

AI systems may generate outputs, summaries, responses, classifications, or recommendations. AI outputs may be inaccurate and should be reviewed when appropriate.

We do not use Client customer data to intentionally create fake reviews, deceptive testimonials, or unlawful marketing content.

8. Healthcare and Sensitive Information

Unless Stratara has signed a separate Business Associate Agreement and your Order expressly states that HIPAA-covered services are included, our services are not intended to collect, store, process, or transmit protected health information.

Clients in healthcare, dental, med spa, aesthetics, wellness, or similar industries should not submit medical records, diagnoses, treatment information, payment information related to healthcare treatment, or other regulated health information unless the service has been specifically contracted and configured for that purpose.

9. Data Retention

We retain information for as long as reasonably necessary to:

Provide services
Maintain business records
Comply with legal, tax, accounting, and payment obligations
Resolve disputes
Enforce agreements
Maintain security
Support backups and system integrity

Clients may request export or deletion of business data, subject to legal obligations, platform limitations, security requirements, unpaid balances, backup retention, and technical feasibility.

10. Data Security

We use reasonable administrative, technical, and organizational safeguards to protect information.

However, no method of transmission, storage, hosting, or processing is 100% secure. We cannot guarantee absolute security.

You are responsible for keeping account credentials secure and limiting access to authorized users.

11. Data Breaches

If we become aware of a security incident involving personal information, we will evaluate the incident and provide notices where required by applicable law.

12. Children’s Privacy

Our website and services are intended for businesses and are not directed to children under 13. We do not knowingly collect personal information from children under 13.

13. Your Privacy Rights

Depending on your location, you may have rights to access, correct, delete, restrict, or receive a copy of personal information.

To make a request, contact us at strataramgmt@outlook.com. We may verify your identity before processing the request.

We will not discriminate against you for exercising legally available privacy rights.

14. Third-Party Links

Our website or systems may link to third-party websites or platforms. We are not responsible for the privacy practices, content, or security of third-party websites.

15. Updates to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted with a revised “Last Updated” date.

16. Contact Information

Stratara Systems

Email: strataramgmt@outlook.com

Phone: (888) 407-8589