Refund Policy

Last Updated: June 29, 2026

This Refund Policy explains when payments to Stratara Systems are refundable and non-refundable. It is part of our Terms of Service. By purchasing, approving an Order, paying an invoice, or using our services, you agree to this Refund Policy.

1. Setup Fee

Unless otherwise stated in your Order, the Setup Fee is $800.

The Setup Fee compensates Stratara for strategy, onboarding, planning, configuration, design, workflow setup, system implementation, account setup, and other build work.

Full Refund Window

A full refund of the Setup Fee is available only if:

1. You cancel within twenty-four (24) hours of purchase; and
2. Stratara has not conducted an onboarding or kickoff call; and
3. Stratara has not begun strategy, implementation, design, configuration, workflow creation, account setup, or other work specific to your business.

When the Setup Fee Becomes Non-Refundable

The Setup Fee becomes fully earned and non-refundable once Stratara has conducted an onboarding or kickoff call, begun strategy or build work, created or configured account assets, started designing workflows, requested or reviewed implementation materials, or performed any work specific to your business.

This is because the Setup Fee compensates labor and resources that begin early in the service process.

2. Monthly Plan Payments

Monthly Plan payments are billed in advance and cover system access, hosting, maintenance, monitoring, support, and availability for the applicable service month.

Monthly payments are non-refundable once the billing date has passed.

If you cancel after any required minimum commitment is complete, your services remain active through the end of the paid service month, and you will not be charged again after the effective cancellation date.

We do not provide prorated refunds for partial months.

3. Annual Plan Payments

Annual Plans are prepaid discounted commitments.

Unless otherwise stated in your Order, Annual Plan payments are non-refundable once your build has started or your annual service term has begun.

We do not offer partial refunds for unused months of an Annual Plan, except where required by law or where Stratara determines in good faith that the core service purchased was not delivered and cannot reasonably be corrected.

If you are unsure whether an Annual Plan is right for you, we recommend starting with a Monthly Plan.

4. Communications Usage

Normal SMS, call-minute, and automation usage is generally included within the package price unless your Order states otherwise.

Stratara does not issue refunds based on whether you personally use the available SMS, call, AI, automation, or system capacity in a given month.

If unusual or excessive communications usage requires a custom plan adjustment, Stratara will notify you and obtain written approval before charging separately.

5. Service Issues

If something Stratara built does not materially work as described in your Order, you must notify us in writing at strataramgmt@outlook.com and give us a reasonable opportunity to investigate and correct the issue.

If Stratara determines in good faith, based on the Order details, that the core service was not delivered as described and cannot reasonably be corrected, Stratara may offer one or more of the following remedies:

• Additional implementation work
• Technical correction
• Service credit
• Partial refund
• Other reasonable remedy

The remedy will depend on the specific issue, work already performed, service already provided, and the nature of the problem.

6. No Refunds for External Factors

Refunds are not provided for results affected by factors outside Stratara’s control, including:

• Lack of leads, sales, revenue, bookings, or traffic
• Google ranking changes
• AI search visibility changes
• Third-party platform outages
• Client delays
• Missing access
• Incomplete information
• Client failure to approve or use the system
• Client business issues
• Market conditions
• Competition
• Customer behavior
• Payment processor, carrier, email, or platform restrictions

7. How to Request a Refund

To request a refund, email strataramgmt@outlook.com with:

• Business name
• Email used for purchase
• Date of purchase
• Reason for request
• Any relevant supporting information

We aim to respond within three (3) business days.

8. Chargebacks and Payment Disputes

Please contact Stratara first before filing a chargeback or payment dispute. Most issues can be resolved faster by contacting us directly.

If you file a chargeback for a valid charge under this policy, Stratara may suspend services, deactivate systems, and provide evidence to the payment processor, bank, or card network showing the Order, payment authorization, service delivery, work performed, usage records, communications, and agreed policies.

You remain responsible for valid amounts owed, including any unpaid minimum commitment, services already rendered, and costs or fees caused by improper disputes where permitted by law.

9. Payment Processor Rights

Nothing in this Refund Policy limits any rights a payment processor, card network, bank, or law may have. Stripe or another payment processor may require refunds, reversals, or dispute handling according to its own rules.

10. Contact Information

Stratara Systems

Email: strataramgmt@outlook.com

Phone: (888) 407-8589