Terms of Service

Last Updated: June 29, 2026

These Terms of Service (“Terms”) are a legally binding agreement between Stratara Systems (“Stratara,” “we,” “us,” or “our”) and the person or business using our website, purchasing our services, approving a proposal, paying an invoice, or entering into a service relationship with us (“Client,” “you,” or “your”).

By accessing our website at info.stratarasystems.online, booking a call, submitting a form, purchasing services, approving a proposal, paying an invoice, or using any system we build, you agree to these Terms.

1. Services

Stratara Systems provides done-for-you AI growth systems for established local businesses. Services may include, but are not limited to:

AI receptionist systems
Missed-call text-back
Lead follow-up automation
SMS and email follow-up workflows
Appointment reminder automation
Review request automation
Website design and optimization
SEO and local visibility support
Generative engine optimization / AI search visibility support
Reporting dashboards
CRM and workflow setup
Related automation, consulting, and implementation services

Specific deliverables, pricing, timelines, billing dates, and scope are defined in the applicable proposal, checkout page, invoice, order form, statement of work, written agreement, or onboarding confirmation (“Order”). If an Order conflicts with these Terms, the Order controls only for that specific purchase.

2. No Guaranteed Results

You understand and agree that Stratara does not guarantee any specific business result, including but not limited to:

Leads
Calls
Bookings
Revenue
Profit
Website traffic
Google rankings
AI search visibility
Google Maps placement
Review count
Star rating
No-show reduction
Conversion rate
Customer retention

Our services are designed to improve systems, speed, follow-up, organization, and visibility, but your results depend on many factors outside our control, including your market, pricing, offer, reputation, staff performance, ad spend, customer experience, competition, third-party platforms, customer behavior, and follow-up practices.

3. Client Responsibilities

You agree to provide accurate information and timely access needed for Stratara to perform the services, including business details, branding, service information, domain access, CRM access, calendar access, phone/SMS access, website access, and other required materials.

You are responsible for:

Ensuring your business information is accurate
Reviewing and approving customer-facing copy, workflows, messages, and automations
Ensuring your use of the systems complies with applicable laws
Maintaining accurate contact lists and customer consent records
Responding to customers when human follow-up is required
Keeping login credentials secure
Paying invoices and subscription fees on time
Not using our systems for unlawful, deceptive, abusive, or restricted purposes

Delays caused by missing information, delayed approvals, lack of access, third-party issues, or Client inaction may delay delivery timelines and do not create a refund right.

4. Payment Terms

Fees are due according to the applicable Order, checkout page, invoice, or payment schedule.

Unless otherwise stated, Stratara’s standard package may include:

A one-time setup fee
A recurring monthly plan
Optional annual payment options
Optional additional services or add-ons

By providing payment information, you authorize Stratara and its payment processor, including Stripe where applicable, to charge your payment method for approved setup fees, recurring subscription payments, annual payments, add-ons, past-due balances, and any other amounts you agree to pay.

You agree to keep your payment method current. Failed payments may result in service delays, suspension, or termination.

5. Subscription Billing

Monthly plans are billed in advance. If your plan has a minimum commitment, you agree to complete that minimum commitment unless Stratara materially fails to deliver the core service described in your Order and does not cure the failure within a reasonable time after written notice.

After any minimum commitment is complete, monthly plans continue month-to-month until cancelled according to the Cancellation Policy.

Annual plans are prepaid discounted commitments and are subject to the Refund Policy and Cancellation Policy.

6. Communications Usage, AI Usage, SMS, and Calls

Unless your Order states otherwise, AI receptionist usage, AI workflow usage, review request automation usage, and automation usage are included as part of your package and are not metered based on ordinary usage.

Normal SMS and call-minute usage required to operate the systems is generally included within the package price. However, unusually high communications volume, unusually high call-minute usage, unusually high SMS usage, mass outbound campaigns, abnormal usage patterns, or usage outside the intended scope of the package may require a plan adjustment, additional written approval, or a custom usage arrangement.

Stratara will not charge a separate communications overage fee unless the Client has been notified and has agreed in writing or through an approved invoice, Order, or plan change.

Stratara may suspend or limit messaging, calling, or automation activity if usage creates compliance risk, carrier risk, deliverability risk, platform risk, abuse concerns, payment issues, or third-party service issues.

7. SMS, Calls, Email, and Messaging Compliance

You are responsible for ensuring that every contact uploaded, imported, called, texted, emailed, or messaged through any system has been collected and used lawfully.

You agree not to use Stratara systems with purchased lists, scraped lists, unauthorized lists, or contacts who have not provided legally sufficient consent where consent is required.

You are responsible for compliance with applicable laws, platform rules, carrier rules, industry guidelines, and consumer protection requirements, including SMS, telemarketing, email marketing, privacy, do-not-call, opt-out, and consent requirements.

You agree to honor opt-outs promptly and not to re-message people who have opted out unless legally permitted.

8. Review Request Compliance

Review request systems are intended only to request honest feedback from real customers after genuine customer interactions.

You agree not to use Stratara systems to:

Create fake reviews
Buy reviews
Incentivize reviews
Suppress negative reviews
Discourage negative reviews
Selectively request reviews only from happy customers
Require customers to leave a certain rating
Request that customers include specific wording
Misrepresent customer experiences
Use review gating

Stratara may refuse, modify, suspend, or remove any review-related workflow that appears to create legal, platform, or reputation risk.

9. AI and Automation Limitations

AI and automation systems may make mistakes, misunderstand user intent, produce inaccurate responses, fail to capture information, experience outages, or require human review.

You understand that:

AI systems are not perfect
Human oversight is still required
You remain responsible for your customer experience
You remain responsible for legal and industry compliance
AI outputs should not be treated as legal, medical, financial, or professional advice
Critical communications should be reviewed by your staff when appropriate

Stratara may update, modify, restrict, or adjust workflows to improve performance, safety, deliverability, compliance, or reliability.

10. Healthcare, Dental, Med Spa, and Sensitive Information

Unless Stratara has signed a separate Business Associate Agreement (“BAA”) and the applicable Order expressly states that HIPAA-covered services are included, you must not use Stratara systems to collect, store, transmit, or process protected health information (“PHI”) or other regulated medical information.

This is especially important for dental offices, med spas, aesthetic practices, healthcare providers, wellness businesses, and similar industries.

You are responsible for determining whether your use of Stratara’s services is subject to HIPAA, state healthcare privacy laws, professional rules, or other industry-specific requirements.

Unless separately agreed in writing, Stratara’s services are not intended to diagnose, treat, provide medical advice, make clinical decisions, handle emergency communications, or replace licensed healthcare professionals.

11. Third-Party Platforms

Stratara may use or integrate with third-party platforms, including CRM, hosting, phone, SMS, email, payment, domain, analytics, AI, calendar, advertising, search, and review platforms.

You understand that third-party platforms may experience outages, delays, errors, policy changes, pricing changes, deliverability issues, account suspensions, API limitations, review removals, ranking changes, or service interruptions.

Stratara is not responsible for failures, changes, restrictions, delays, or decisions made by third-party platforms, including Google, Stripe, Twilio, GoHighLevel, domain registrars, hosting providers, AI providers, phone/SMS carriers, email providers, or analytics tools.

12. Client Content and Approvals

You are responsible for the accuracy, legality, and ownership of all content, materials, images, logos, claims, customer data, testimonials, business information, and account access you provide to Stratara.

You represent that you have the right to provide and use all materials submitted to Stratara.

You are responsible for reviewing and approving website copy, automation messages, review request language, AI scripts, forms, workflows, and campaigns before they are used publicly or sent to customers.

13. Intellectual Property and Ownership

Client retains ownership of Client-provided content, business data, customer records, logos, brand assets, domain names owned by Client, and materials supplied by Client.

Stratara retains ownership of its proprietary systems, frameworks, templates, workflows, automations, processes, prompts, internal methods, implementation structure, training materials, software configurations, and non-client-specific materials.

Unless otherwise agreed in writing, you receive a limited, non-exclusive, non-transferable license to use the configured system Stratara builds for your business while your account remains active, paid, and in good standing.

After cancellation or non-payment, Stratara may deactivate websites, automations, AI receptionist numbers, workflows, dashboards, hosting, and connected systems unless a written transfer or buyout arrangement has been agreed to.

14. Data Export After Cancellation

Upon cancellation, you may request an export of available business data, such as collected leads, contacts, and relevant CRM records, within thirty (30) days after the service end date.

Data export may be subject to platform limitations, technical feasibility, privacy obligations, legal obligations, unpaid balances, and third-party system limitations.

After the export window, data may be deleted, archived, anonymized, or become unavailable.

15. Acceptable Use

You may not use the website or services to:

Violate any law or regulation
Send spam or unlawful messages
Run deceptive marketing
Use purchased, scraped, or unauthorized contact lists
Generate fake reviews
Impersonate others
Collect regulated health information without proper agreements
Harass, threaten, or abuse others
Promote illegal products or services
Violate third-party platform rules
Interfere with system security or performance
Use the systems for businesses prohibited or restricted by our payment processor or service providers

Stratara may suspend or terminate services if we believe your use creates legal, compliance, payment processor, deliverability, platform, reputation, or security risk.

16. Service Changes and Maintenance

Stratara may update, modify, improve, replace, or remove features, workflows, integrations, providers, templates, or system components as needed to maintain service quality, compliance, security, deliverability, or performance.

We may perform maintenance or updates that temporarily affect access or functionality.

17. Suspension and Termination

Stratara may suspend or terminate services if:

Payment fails
You breach these Terms
You misuse the systems
You create legal or compliance risk
You violate messaging, review, or platform rules
You provide false information
A third-party platform suspends or restricts required access
Continuing service would create unreasonable risk to Stratara

Suspension or termination does not waive amounts already due.

18. Disclaimers

The website and services are provided on an “as is” and “as available” basis.

To the maximum extent permitted by law, Stratara disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement, uninterrupted service, error-free operation, or specific results.

19. Limitation of Liability

To the maximum extent permitted by law, Stratara will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, including lost profits, lost revenue, lost data, lost business opportunity, lost goodwill, or business interruption.

To the maximum extent permitted by law, Stratara’s total liability for any claim arising out of or relating to the website or services will not exceed the amount you paid to Stratara for the specific service giving rise to the claim during the three (3) months before the claim arose.

20. Indemnification

You agree to defend, indemnify, and hold harmless Stratara Systems, its owners, employees, contractors, agents, vendors, and affiliates from any claims, damages, liabilities, losses, costs, or expenses arising out of or related to:

Your business operations
Your customer data
Your messaging, calling, email, or marketing practices
Your review request practices
Your violation of laws or platform rules
Your use or misuse of Stratara systems
Your failure to obtain proper consent
Your content, offers, claims, or customer communications
Your breach of these Terms

21. Governing Law and Venue

These Terms are governed by the laws of the Commonwealth of Pennsylvania, without regard to conflict of law principles.

Any dispute arising out of or relating to these Terms or the services will be brought in the state or federal courts located in Pennsylvania, and the parties consent to personal jurisdiction and venue in those courts.

22. Changes to These Terms

We may update these Terms from time to time. The updated version will be posted on our website with a revised “Last Updated” date.

Continued use of the website or services after changes are posted means you accept the updated Terms.

23. Contact Information

Stratara Systems

Email: strataramgmt@outlook.com

Phone: (888) 407-8589